Returns & Delivery Policy

Returns & Delivery Policy main image Returns & Delivery Policy image

Delivery Policy
Orders are delivered by Australia Post or courier. Orders will be despatched on the same or next business day. Typical delivery is then dependent on Australia Post or courier performance. Most orders then take up to approximately 3 or 4 business days to reach their destination, those this does vary aas per Australia Post performance which is out of our control. Fastest delivery can be achieved by selecting Express Post (at additional cost) during the checkout process.

Refund & Returns
If you are not 100% satisfied with your purchase, you can return your order to Supportive Solutions for a full store credit or refund (Returns must be unused, in the state you received them, and in the original packaging).

With our return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition - specifically, this means unused condition.

  • You can return your purchase for up to 30 days from the purchase date.
  • Products must be in the condition you received them and in the original box and/or packaging.
  • Send the returned item to us at:
    Supportive Solutions
    28 Trangmar Street
    Coleraine   VIC  3315
  • Please inform us by email or phone of your return and let us know whether you would prefer a store credit or a refund. Also be sure to include your order number and date of purchase.
    Contact details can be found on our Contact Us page.
  • Please do not send your purchase back to the manufacturer.
  • Once your return is received and inspected (usually within 72 hours of receipt), your credit or refund will be processed and issued within 7 days. As part of our return policy, all returns will need to be received and processed within 365 days of purchase.